7- FAQ
FREQUENTLY ASKED QUESTIONS
PROCESS & TIMELINE
How does the design process work?
Our process is simple: We start with your brief, create initial designs, refine through revision rounds, and deliver final files. Each phase has a clear timeline.
How long does it take?
Standard projects take 3–5 business days per revision round. For example, with two revision rounds, expect 9–15 business days total. Need it faster? Ask about Express Delivery.
What if I need changes?
Each package includes specific revision rounds. Additional revisions are available for purchase.
FILES & FORMATS
What files will I receive?
You’ll get print-ready files (PDF) and web-optimized versions (JPG, PNG) — everything needed for professional use.
Do I get source files?
Source files are available for premium packages only, at 300% of package price (minimum $5,000). However, most clients never need them — we provide all necessary files for professional use.
Can I edit the files myself?
We provide ready-to-use files. Need changes? We’re here to help maintain professional quality.
PAYMENT & TERMS
How do I pay?
We require 100% payment upfront for all projects.
What payment methods do you accept?
[List payment methods]
Do you offer refunds?
[Refund policy]
SERVICES
Can I mix different services?
Yes! Many clients combine services for complete brand consistency.
What if I need rush delivery?
Express Delivery is available at 2x standard price, subject to availability.
Do you help with printing?
We provide print-ready files. While we don’t handle printing, we can recommend trusted partners.
BRANDING & IDENTITY
How many logo concepts do I get?
Depends on your package: Starter (3), Professional (5), or Premium (7) initial concepts.
Can I trademark my logo?
Yes, all our logos are custom-designed and can be trademarked. Legal registration is your responsibility.
What if I don’t like any concepts?
We’ll work within your revision rounds to get it right. Additional concepts available for purchase.
SOCIAL MEDIA DESIGNS
Can I use the designs on any platform?
Yes, we provide all standard sizes for each platform included in your package.
Do you write the content?
Design packages focus on visuals. Need copywriting? Check our Content Creation Services.
Can I get monthly designs?
Yes! Check our monthly subscription options for consistent content.
MARKETING MATERIALS
Do you handle printing?
We provide print-ready files. While we don’t print, we can recommend trusted partners.
What size documents do you design?
We work with all standard sizes. Custom sizes available upon request.
Do I need to provide content?
Yes, you provide the content. Need help? Our Content Creation Service is available.
PRINT & DIGITAL DESIGNS
What’s the difference between print and web files?
Print files are high-resolution CMYK; web files are RGB optimized for digital use. You get both.
Can I print anywhere?
Yes, our files meet professional print standards worldwide.
What about different size variations?
Each design includes standard size variations needed for your project.
PACKAGE DESIGN
Do you create 3D mockups?
No, we focus on professional 2D design using your provided templates/dielines.
Do you handle legal requirements?
You provide all required content and specifications. We focus on the design.
Can you design unusual shapes?
Yes, with your provided template/dieline.
ADVERTISING CONTENT
Do you animate ads?
Basic animation available in higher tiers. Complex animation quoted separately.
Can I use ads on multiple platforms?
Yes, we provide all required sizes for your chosen platforms.
Do you handle ad posting/buying?
No, we provide the design files only. You handle media buying.
GENERAL PRICING
Why these price points?
Our pricing reflects professional, custom design work with dedicated service and quick turnaround.
Do you offer discounts?
Yes, for quarterly and annual subscriptions on applicable services. No discounts on one-time projects.
What’s included in the price?
All packages include design work, revision rounds, final files, and dedicated support.
PACKAGES & ADD-ONS
What’s the difference between tiers?
Higher tiers include more designs, revisions, and features. Premium tiers offer priority service.
Can I upgrade my package?
Yes, you can upgrade anytime by paying the difference.
What about extra revisions?
Additional revision rounds available for purchase after included rounds are used.
EXPRESS DELIVERY
Why is express delivery double the price?
Express service requires dedicated resources and priority handling.
Is express always available?
Subject to current workload. We’ll confirm availability before starting.
SOURCE FILES
Why are source files so expensive?
Source files represent our complete work product and unlimited usage rights.
Do I really need source files?
Most clients never need them. We provide all necessary files for professional use.